This essay delves into how human cognitive biases influence interactions with AI, evaluates whether AI exacerbates or mitigates these biases, and proposes mechanisms for leveraging human–AI complementarity positively.

This essay draws on insights from the 2025 Human Development Report (HDR) by the United Nations Development Programme (UNDP) to explore how AI influences human perceptions of agency, why this matters psychologically, and how these perceptions differ across various groups.

Explore the psychological effects of customer service AI on users, including emotional responses, trust dynamics, and long-term behavioural changes. Learn how AI impacts satisfaction, frustration, and communication in modern customer support.

Discover how customer service chatbot AI transforms interactions. Learn best practices for using AI for customer service, boosting satisfaction and efficiency.